Frequently asked questions

Yes. We are capable of providing services nationwide.

1 year contract with a 6 month minimum

Yes. Toll free numbers are available to rent for a monthly fee plus the cost of usage occurred on the line

Yes, which allows us a better opportunity to help ensure quality performance of our employees

We prefer to speak with you directly to thoroughly assess your call center needs and build a proposal that is catered to your company’s specific needs.

On average once we receive the signed contract and account information needed for programming, we are ready for you to forward within 3 business days.

Yes. We provide you with a secure and unique login that allows you access to our online portal where you can manage your call schedule and view, print or email your messages.

Call forwarding is a feature offered through your phone provider. In order to forward one of your business lines to us, you will need to have call forwarding on that line. Our sales officer can assist you with how to go about this process.

We can issue you a line and answer it 24/7 as a virtual receptionist. There will be a monthly fee for the rental/advertising of that line.

No.

Yes. You are in a contract for service with us. However, we can adjust your rate plan per your request and after review of your account without a penalty charge being encountered.

Do not hesitate to contact us to discuss. Our strategy officer will meet with you to discuss your need and see how ProTel can assist you.