Jackson's hometown
answering service.
ProTel is a 24/7 answering service headquartered in Pearl, in the Jackson, Mississippi metro. Since 1998, our on-site agents have answered for Jackson-area medical practices, contractors, law firms, and businesses — and for clients in every U.S. state. Local roots, nationwide reach.
Proposal within 1 business day · Live within 3 business days
A Jackson metro call center that answers nationwide.
ProTel is Jackson's hometown answering service, located at 1048 Centre Pointe Blvd, Pearl, MS 39208. Founded in 1998, we provide 24/7 live, AI, and hybrid answering for the Jackson metro and the entire United States. Call 877-939-0990 or 601-939-0990.
Rooted in Jackson since 1998
Founded by Karen Roberts, ProTel grew from a local answering service into a nationwide call center — without leaving Pearl or outsourcing a single call.
All agents on-site
Every ProTel agent works from our Mississippi call center in Pearl. No remote agents, no offshore transfers — which is how we keep quality consistent on every call.
Active in our community
Members of the Rankin County and Pearl Chambers of Commerce, the Mississippi State Medical Association, the Mississippi Apartment Association, and the BBB.
Visit us at 1048 Centre Pointe Blvd, Pearl, MS 39208. Get directions · All Mississippi cities · Nationwide coverage
Live agents, AI, or the best of both.
ProTel is one of the few answering services offering every coverage model — from 100% human to full AI to a hybrid that escalates seamlessly from AI to a real agent.
100% Live Agents
Every call answered by a trained ProTel agent at our Mississippi call center.
- The human touch, every call
- Complex & sensitive calls handled with care
- Trusted since 1998
AI + Live Agent
AI answers instantly and handles routine calls; anything nuanced escalates to a real agent mid-call.
- Zero hold time, ever
- Human judgment when it matters
- Lower cost per routine call
AI Receptionist
A natural-voice AI agent that answers, schedules, and takes messages around the clock.
- Answers on the first ring
- Unlimited simultaneous calls
- Most affordable 24/7 coverage
“Not only has ProTel provided reliability and allowed services with the clinic to be streamlined, but they have shown personalization and care leading to a strong business relationship.”
— Stephanie S. Carr, CEO, Jackson Heart Clinic, P.A. — client since 2005Jackson, MS answering service FAQs
Where is ProTel located?
ProTel's call center is at 1048 Centre Pointe Blvd in Pearl, MS 39208 — the Jackson, Mississippi metro. All agents work on-site; we do not employ remote agents.
Does ProTel only serve Mississippi?
No. ProTel is Jackson's hometown answering service and proudly serves local businesses, but we provide answering services to clients nationwide.
Why choose a local Jackson answering service over a national call center?
You get a Mississippi company you can visit, active in Rankin County and Pearl chambers and Mississippi medical associations, plus 24/7/365 staffing that covers the entire United States.
What industries does ProTel serve in the Jackson metro?
Physicians and specialty clinics, hospitals and consult lines, HVAC and contractors, law firms, funeral homes, property managers, insurance, and small businesses — with live, AI, or hybrid coverage.
Jackson's answering service is ready when you are.
Partner with a Pearl call center that already answers for the metro — and the rest of the country.
Proposal within 1 business day · Live within 3 business days of signup