Your phone is ringing. We already answered.
ProTel is an extension of your office — real people in Pearl, Mississippi who answer in your name, speak to your customers the way you would, and never let a call go to voicemail. Day, night, weekends, holidays. Jackson metro, statewide Mississippi, and all 50 U.S. states.
- Proposal within 1 business day
- Live within 3 business days
- Since 1998 · 25+ yrs
- Live, AI & hybrid coverage
Incoming · Riverside Family Medicine
- Thank you for calling Riverside Family Medicine
- Take message from patient
- Dispatch message to on-call staff
- Enter message into EHR
Accredited & member of
- BBB Accredited
- ATSI
- MGMA
- Startel SNUG
- MS State Medical Assn.
- MS Apartment Assn.
Support for your company,
at exactly the level you need.
From dedicated receptionists to emergency dispatch and full call-center protocols, ProTel scales from solo practices to hospital systems.
24/7 Live Agent Support
We handle your calls as if we are your office — so your business runs 24/7/365 without adding headcount.
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Virtual Receptionist
We route calls, schedule and change appointments, and set up new client or patient records in your systems.
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After-Hours Dispatch
When your day ends, ours doesn't. Emergency calls get triaged and dispatched exactly as if you were there.
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Inbound Sales & Order Entry
We receive and input orders from your ads or website and provide friendly customer-service support.
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Medical Answering
Protocols built for physicians, hospice, hospital trauma and consult lines — with patient privacy at the core.
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Scheduling Call Center
Small business or health system, we help your customers get appointments scheduled and confirmed.
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AI Receptionist New
A natural-voice AI that answers every call on the first ring — the most affordable true 24/7 coverage.
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Hybrid AI + Live Agent New
AI answers instantly and hands anything nuanced to a real agent mid-call — context included.
Learn moreLive agents, AI, or the best of both.
ProTel is one of the few answering services offering every coverage model — from 100% human to full AI to a hybrid that escalates seamlessly from AI to a real agent.
100% Live Agents
Every call answered by a trained ProTel agent at our Mississippi call center.
- The human touch, every call
- Complex & sensitive calls handled with care
- Trusted since 1998
AI + Live Agent
AI answers instantly and handles routine calls; anything nuanced escalates to a real agent mid-call.
- Zero hold time, ever
- Human judgment when it matters
- Lower cost per routine call
AI Receptionist
A natural-voice AI agent that answers, schedules, and takes messages around the clock.
- Answers on the first ring
- Unlimited simultaneous calls
- Most affordable 24/7 coverage
Mississippi roots. Nationwide reach.
ProTel is a 24/7 answering service based in Pearl, Mississippi. Since 1998 our on-site agents have answered for Jackson-area practices and for businesses in every U.S. state — live agents, AI receptionist, or hybrid coverage. No remote agents. No offshore transfers.
Who we serve
ProTel provides stellar service across industries and professions — and we speak your language, integrating with the software you already use.
People who take your
business personally.
For more than two decades, ProTel has answered phones for businesses that can't afford a missed call — physicians whose patients call at midnight, contractors whose customers have water on the floor, attorneys whose next client is one ring away.
We're not a script factory. Every account gets a protocol built around how your office works: your greeting, your escalation rules, your software. Our agents train on your business until callers can't tell the difference.
That's the whole idea — personal service, from people who take your business personally.
Answer like it's ours
Every call is greeted in your name, handled by your rules, and closed with your standards.
Built for urgency
Trauma lines, emergency dispatch, on-call paging — our protocols are made for the calls that can't wait.
Technology, humanized
We integrate with your scheduling and dispatch software, but a real person is always on the line.
It's 3:07 AM somewhere.
Your line is still answered.
A burst pipe, a patient in pain, an urgent order — the calls that matter most rarely happen at 2 PM on a Tuesday. ProTel agents answer live around the clock, so your customers always reach a person, not a machine.
“One thing I know we can rely on each day is the hassle-free results provided by ProTel. I've enjoyed watching ProTel grow with us and appreciate the partnership we've shared over the past 24 years. Looking forward to 24 more!”— R. Todd Warren, GI Associates & Endoscopy Center · Read more testimonials
Be the voice businesses count on.
ProTel agents are the calm, capable people on the other end of the line at every hour. If you're a great listener who takes pride in helping, we'd love to hear your voice.
View open positionsFrequently asked questions
What is a live answering service?
A live answering service is a team of trained agents who answer your business phone in your company's name, 24/7/365. ProTel agents take messages, schedule appointments, dispatch emergencies, and enter orders — exactly as your own front desk would.
How fast does ProTel answer calls?
ProTel agents answer live around the clock, so callers reach a real person instead of voicemail — including nights, weekends, and holidays.
Does ProTel handle medical and HIPAA-sensitive calls?
Yes. ProTel supports physicians, hospitals, home health and hospice agencies, and community health centers with protocols built for clinical urgency and patient privacy.
Can ProTel use my scheduling or dispatch software?
Yes. ProTel integrates across multiple software platforms so agents can schedule appointments, update records, and dispatch technicians directly in the systems you already use.
How do I get started?
Call 877-939-0990 or submit an inquiry. We'll learn how your office handles calls today, build your protocol, and go live — usually within days.
Where is ProTel based?
ProTel is headquartered in Pearl, Mississippi, in the Jackson metro. Every agent works on-site at that office — we do not employ remote or offshore agents.
Does ProTel serve businesses outside Mississippi?
Yes. ProTel provides 24/7 answering services nationwide. Mississippi is home; coverage includes all 50 U.S. states.
Never let a call
go unanswered again.
Personal service from people who take your business personally.
Proposal within 1 business day · Live within 3 business days