We speak your industry's language.
Every account gets a protocol built around how your field works — clinical urgency for medical, intake for legal, dispatch for the trades. Mississippi-based, serving clients nationwide. Pick your industry to see how ProTel fits.
Proposal within 1 business day · Live within 3 business days
Medical
Physicians, clinics, hospice, hospitals, trauma & consult lines, DME, community health.
Explore →
Attorneys & Law Firms
24/7 client intake, message relay, and after-hours coverage for legal practices.
Explore →
HVAC, Plumbing & Contractors
Emergency dispatch to your on-call tech, plus appointment booking around the clock.
Explore →
Property Management
Maintenance emergency triage, leasing calls, and multi-property coverage.
Explore →
Funeral Homes
Compassionate first-call handling with immediate director notification.
Explore →
Small Business & Professional
Insurance, accounting, real estate, trucking, tech support, order entry, and more.
Explore →
Also serving government agencies, emergency response, tech support, trucking & delivery, insurance, accounting, and real estate — in Mississippi and all 50 U.S. states.
See nationwide coverage →Live agents, AI, or the best of both.
ProTel is one of the few answering services offering every coverage model — from 100% human to full AI to a hybrid that escalates seamlessly from AI to a real agent.
100% Live Agents
Every call answered by a trained ProTel agent at our Mississippi call center.
- The human touch, every call
- Complex & sensitive calls handled with care
- Trusted since 1998
AI + Live Agent
AI answers instantly and handles routine calls; anything nuanced escalates to a real agent mid-call.
- Zero hold time, ever
- Human judgment when it matters
- Lower cost per routine call
AI Receptionist
A natural-voice AI agent that answers, schedules, and takes messages around the clock.
- Answers on the first ring
- Unlimited simultaneous calls
- Most affordable 24/7 coverage
Never let a call go unanswered again.
Personal service from people — and technology — that take your business personally.
Proposal within 1 business day · Live within 3 business days of signup