The next case calls once.
Make sure someone answers.
A legal answering service answers your firm's phone 24/7 in your firm's name, captures new client intake details, relays urgent messages, and screens routine calls — so a potential client never hits voicemail and calls the next firm on the list. ProTel has answered for law firms since 1998.
Proposal within 1 business day · Live within 3 business days
Built for the calls you can't afford to miss
Intake, captured
We collect the caller's name, contact details, and matter summary using your intake questions, then relay it instantly — so your team follows up while the lead is warm.
After hours & overflow
Whether it's 9 PM or your receptionist is on another line, calls roll to us seamlessly. Callers reach your firm, not a machine.
Discretion by default
Legal calls are sensitive. Our agents are trained to take accurate, confidential messages and route emergencies by your rules.
Live agents, AI, or the best of both.
ProTel is one of the few answering services offering every coverage model — from 100% human to full AI to a hybrid that escalates seamlessly from AI to a real agent.
100% Live Agents
Every call answered by a trained ProTel agent at our Mississippi call center.
- The human touch, every call
- Complex & sensitive calls handled with care
- Trusted since 1998
AI + Live Agent
AI answers instantly and handles routine calls; anything nuanced escalates to a real agent mid-call.
- Zero hold time, ever
- Human judgment when it matters
- Lower cost per routine call
AI Receptionist
A natural-voice AI agent that answers, schedules, and takes messages around the clock.
- Answers on the first ring
- Unlimited simultaneous calls
- Most affordable 24/7 coverage
Live within 3 business days
Tell us how your office works
A quick consultation captures your greeting, escalation rules, on-call schedule, and the software you use. Your proposal arrives within one business day.
We build your protocol
Agents train on your account — or we configure your AI/hybrid flows — so every call is handled exactly the way you would handle it.
Forward your line
Once the signed contract and account details are in, we're typically ready for you to forward within 3 business days. That's it — you're covered 24/7/365.
Frequently asked questions
Why do law firms use an answering service?
Because legal work doesn't stop at 5 PM and potential clients rarely leave voicemails — they call the next firm. A 24/7 answering service captures intake from every caller and relays urgent matters immediately.
Can you ask our specific intake questions?
Yes. Your protocol is built around your intake script — we capture exactly the fields your team needs and deliver them by email, text, or your preferred system.
Do you offer AI answering for law firms?
Yes. Many firms use hybrid coverage: AI handles routine calls such as directions and office hours instantly, and transfers anything involving a potential or existing client to a live agent.
Is there a long-term commitment?
ProTel uses a 1-year contract with a 6-month minimum, and you can adjust your rate plan as your call volume changes without a penalty fee.
Never let a call go unanswered again.
Personal service from people — and technology — that take your business personally.
Proposal within 1 business day · Live within 3 business days of signup