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ProTel was started because we believe there is a great need for a Professional Call Center Service; one that puts customer service FIRST. We strive to be a knowledgeable and professional extension of your office; one that is available 24 hours a day, 7 days a week. Our agents are well trained and understand that we should represent your office as well as your in-house staff.

We take great pride in providing quality customer service. Not quality in the terms of simply meeting a basic standard or expectation, but quality in the terms best described as “the result of care.” We genuinely care about our customers and the quality of service each of our customers receive and their overall experience with us. We are more than an answering service, more than a vendor, we are a partner in servicing your clients with the same quality and values that you strive to provide. Allow ProTel the opportunity to provide you with service that truly is “the result of care.”


years of experience
Why ProTel

We speak your language.

We integrate across multiple softwares that allows our company to support your business and respond to your clients the way you would respond to them.

About Us

ProTel provides stellar services for many industries and professions, including but not limited to:

Scalability? no problem.

Who we serve

ProTel provides stellar services for many industries and professions, including but not limited to.

  • Physicians
  • Home Health/Hospice Agencies
  • Hospitals, Hospital Trauma and Consult Lines
  • DME Companies
  • Community Health Centers
  • Emergency Response Companies
  • Mechanical/Electrical/Plumbing/Heating and Cooling
  • Contractors
  • Government Agencies
  • Computer/Tech Support
  • Trucking/Delivery
  • Apartments
  • Order Entry
  • Attorneys/Law Firms
  • Funeral Homes
  • Real Estate Agencies
  • Insurance Agencies
  • Accountants
Our Mission

The result of care.

When Karen Roberts founded ProTel in 1998, she wanted to build a company that wasn’t just another answering service. ProTel has grown under the principles of excellent customer service, immediacy and organization. We aren’t just a call center, we’re a professional extension of your office, 24 hours a day and seven days a week.


We know that we represent you to customers, clients and others, and we strive to live up to a great partnership with your company. Everything we do is “the result of care.” Let us show you how.